Welcome to SpecX!
SpecX is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information. By accessing or using our website, mobile app, or related services, you consent to the practices described in this document.
1. Security and Privacy
SpecX, operated by Specxworld Eyewear LLP., values your trust and is committed to safeguarding your personal information. We follow all applicable Indian laws, including the Information Technology Act, 2000, and its associated rules, to protect your data.
You can use our services with confidence that your data is handled securely and transparently.
2. Information We Collect
a. Personal Information
We may collect the following:
- Name, contact number, email address, and delivery address
- Login credentials (e.g., username and password)
- Date of birth and gender (optional)
- Prescription details (for glasses or lenses)
- Photos or facial scans (if you use "Try On" features)
Note: We do not store financial details (e.g., credit/debit card numbers). These are securely processed by trusted third-party payment gateways.
b. Automatic Information
When you interact with us, we automatically collect:
- IP address, browser type, and operating system
- Device identifiers and app usage data
- Activity logs for troubleshooting and analytics
c. Cookies
We use cookies to enhance your experience by personalizing content and analyzing website performance. You can manage cookie preferences through browser settings.
3. How We Use Your Information
Your data is used to:
- Fulfill Orders: Process, ship, and communicate about your orders.
- Improve Services: Personalize recommendations and enhance the user experience.
- Marketing: Send promotional emails and SMS (only if you’ve opted in).
- Compliance: Fulfill legal obligations.
4. Data Retention
We retain personal information as long as:
- Necessary to provide services.
- Required under applicable laws.
Photos and scans (e.g., for "Try On") are retained for up to 5 years from your last use of our services unless earlier deletion is requested.
5. Sharing of Information
SpecX does not sell your data. We may share it with:
- Service Providers: Logistics, payment processors, and analytics partners.
- Legal Authorities: When required by law.
- Business Partners: For joint marketing or product enhancements (with your consent). International Transfers: If your data is processed outside India, we ensure equivalent protection measures are in place.
6. Your Rights
Under Indian law, you have the right to:
- Access: Request details of your data.
- Correct and Delete: Update inaccurate data or request deletion.
- Withdraw Consent: Revoke permissions for data use.
- Grievance Redressal: File complaints about data handling.
To exercise your rights, contact us at support@specx.in
7. Security Practices
We implement robust security measures to protect your data, including:
- Encryption for sensitive data.
- Restricted access to personal information.
- Regular audits of our security systems.
Despite these measures, no system is completely secure. Users are encouraged to safeguard their passwords and devices.
8. Children and Persons with Disabilities
Our services are not intended for children under 18 or individuals with disabilities without parental/guardian consent. Personal data from such users will be processed only with verifiable guardian authorization.
9. Cookies Policy
Cookies help us improve your experience by analyzing site usage and preferences. You may disable cookies, but this could limit functionality.
10. Grievance Officer
The Company would be glad to provide assistance to You in case You have any queries, grievances or have any issues pertaining to this Security and Privacy policy.Kindly contact the legal officer at legal@specx.in. You may give, manage, review or withdraw your consent and also exercise your other privacy rights by emailing the Legal officer
11. Updates to the Policy
This Privacy Policy may change periodically. Updates will be communicated via email or posted on our website.