At SpecX, we strive to ensure your satisfaction with every purchase. We understand that sometimes a return or refund is necessary. Please review our refund policy outlined below:

15-Day Money Back Guarantee:

We offer a 15-day money back guarantee on all products purchased through our website. If you are not completely satisfied with your purchase for any reason, you may return it within 15 days of the delivery date for a full refund or exchange.

Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, unworn, and undamaged.
• All original packaging, including boxes, cases, and accessories, must be returned.
• Prescription lenses must not have been fitted into the frames or used.
• Returns must be initiated within 15 days of the delivery date.

Exclusions:

The following items are not eligible for return or refund:

• Items that are damaged due to misuse, neglect, or improper care.
• Items that have been customized or made-to-order based on specific prescriptions.
• Final sale items or clearance items marked as non-returnable.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at support@specx.in to request a Return Merchandise Authorization (RMA) number.
• Pack the item securely in its original packaging along with the RMA number.
• Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
• Once we receive the returned item and verify its condition, we will process your refund within 7 business days.

Refund Method:

Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as per your preference.

Contact Us:

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at support@specx.in.

Note:

This refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding our return and refund policies.

By making a purchase on our website, you agree to adhere to the terms outlined in this refund policy. We appreciate your understanding and co-operation.